Return & Refund Policy

Effective Date: August 10, 2026

At Klarizza, we want every customer to feel confident when shopping for Bags, Hats, and Sunglasses from our online store. We understand that sometimes a product may not be the right fit, style, or choice after it arrives. Our Return & Refund Policy explains when an item may be returned, how to request a return, how refunds are processed, and what customers can expect throughout the process.

Our goal is to make returns straightforward, transparent, and fair while maintaining reasonable requirements to protect the quality and condition of merchandise offered through Klarizza.

By placing an order with Klarizza, you acknowledge and agree to the terms described in this Return & Refund Policy.

1. RETURN AND REFUND OVERVIEW

Klarizza provides customers with a 60-day return window for eligible merchandise. Customers who wish to return an item should contact our support team within 60 days of the delivery date.

There are no restocking fees or return processing fees for eligible returns.

2. 60-DAY RETURN WINDOW

Customers may request a return within 60 days from the date the order is delivered.

The return request must be submitted within this 60-day period. We recommend contacting Klarizza as soon as you decide that you would like to return an item so there is sufficient time to complete the return process.

The 60-day period is calculated based on the delivery date associated with the order. If tracking information confirms that an order was delivered on a particular date, that date will generally be used to determine the beginning of the return period.

Items returned after the applicable return window may be declined unless Klarizza has specifically authorized the return.

3. ELIGIBILITY FOR RETURNS

To qualify for a standard return, merchandise should be returned in an appropriate condition that allows Klarizza to verify that the item has not been improperly used, damaged, or altered.

Generally, returned products should meet the following requirements:

• The return request is submitted within 60 days of delivery.
• The item is unused or has only been handled for reasonable inspection.
• The merchandise is in its original condition.
• The product has not been intentionally damaged or altered.
• Any original packaging, tags, accessories, or included components should be returned when applicable.
• The returned merchandise corresponds to the original Klarizza order.

Klarizza may inspect returned merchandise before approving a refund.

4. PRODUCTS COVERED BY THIS POLICY

This Return & Refund Policy applies to products sold through Klarizza, including:

• Bags
• Hats
• Sunglasses

Because different products may include different packaging, accessories, tags, or protective materials, customers should return all components originally included with the merchandise whenever possible.

For example, sunglasses should be returned with any included protective case, cleaning cloth, tags, or other accessories when those items were included with the original purchase.

Similarly, bags and hats should be returned with their original packaging and tags when applicable.

5. HOW TO REQUEST A RETURN

To request a return, contact the Klarizza customer support team at:

support@klarizza.com

Please include the following information in your return request:

1. Order number
2. Name used for the order
3. Product or products you wish to return
4. Reason for the return
5. Any relevant photographs if the item is damaged, defective, or incorrect
6. Any other information requested by our support team

Providing complete information helps us review your request efficiently.

Please do not send merchandise to an address obtained from an old order, website search, or another source unless Klarizza has specifically instructed you to do so.

6. RETURN AUTHORIZATION

After receiving your return request, Klarizza may review the order and confirm whether the item qualifies for return.

If the return is approved, our support team will provide the applicable return instructions.

Customers should wait for return instructions before sending merchandise back whenever possible. This helps ensure that the return is correctly associated with the original order.

A return authorization does not necessarily mean that a refund has already been issued. The merchandise may need to be received and inspected before the final refund is processed.

7. RETURN SHIPPING

Klarizza does not charge a return processing fee or restocking fee for eligible returns.

The specific return shipping instructions may depend on the reason for the return and the circumstances of the order. Customers should contact support@klarizza.com before sending an item back so our team can provide the appropriate instructions.

Customers should retain any return shipping receipt or tracking information until the return has been received and the refund has been completed.

8. RETURNS FOR WRONG OR DAMAGED ITEMS

If you receive an item that is damaged, defective, incorrect, or materially different from the product ordered, please contact Klarizza as soon as possible.

We may request photographs or other information to help us evaluate the issue.

When contacting us, please include:

• Order number
• Product name
• Description of the issue
• Photographs showing the condition of the item
• Photographs of the shipping package when relevant

This information can help us determine whether the issue occurred before delivery, during transportation, or after the item was received.

If Klarizza determines that the wrong or damaged merchandise was supplied, we will work with the customer to determine an appropriate resolution.

9. RETURNS FOR CHANGE OF MIND

Customers may request a return when they decide that a product is no longer wanted or does not meet their personal preference, provided that the item satisfies the applicable eligibility requirements and the request is submitted within the 60-day return period.

Examples may include:

• The customer changed their mind.
• The customer selected the wrong style.
• The customer no longer wants the item.
• The item does not meet the customer's personal preference.
• The customer purchased an item that is no longer needed.

The merchandise should remain in its original condition and should not show signs of significant use or damage.

10. RETURN CONDITION REQUIREMENTS

Klarizza carefully prepares merchandise for customers, and returned products must be suitable for inspection and resale where applicable.

Customers should take reasonable care when handling merchandise they may wish to return.

For Bags, Hats, and Sunglasses, this generally means avoiding:

• Washing or cleaning that alters the original condition
• Significant wear
• Stains
• Strong odors
• Scratches caused by use
• Missing tags
• Missing accessories
• Intentional damage
• Alterations or modifications

Trying on or inspecting an item in a reasonable manner does not necessarily make it ineligible for return. However, merchandise that shows substantial signs of use may not qualify for a standard return.

11. ORIGINAL PACKAGING AND ACCESSORIES

Customers should include original packaging, tags, protective materials, accessories, and other components that were supplied with the product whenever possible.

Missing packaging does not automatically mean that a return will be rejected in every circumstance. Klarizza may evaluate the condition of the returned merchandise and the circumstances of the return before determining eligibility.

12. REFUND PROCESS

Once an approved return has been received and inspected, Klarizza will begin the refund process when the return qualifies under this policy.

Refunds are generally issued to the original payment method used for the purchase whenever possible.

The 12-business-day refund processing period begins after the returned merchandise has been received and the return has been approved for a refund.

The time required for the refunded amount to appear in the customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

13. NO REFUND FEES

Klarizza does not charge a refund processing fee for eligible refunds.

The refund amount may depend on the circumstances of the return and the products being returned.

Any original shipping charges, if applicable, may be handled according to the circumstances of the return and the applicable terms of the order.

14. REFUND TIMING

Klarizza aims to process approved refunds within 12 business days after the returned merchandise has been received and approved.

The refund process consists of several stages:

Return Submitted → Return Received → Inspection → Approval → Refund Processed → Payment Provider Posts Funds

The processing period refers to the time Klarizza needs to complete the refund after the return has been received and approved. It does not necessarily represent the exact amount of time required for a bank or payment provider to display the funds.

If a refund has been processed but does not appear in the account after a reasonable additional period, customers should first check with their payment provider or financial institution and then contact Klarizza if further assistance is required.

15. PARTIAL RETURNS

Customers may return eligible individual items from an order rather than necessarily returning the entire order.

For example, if an order contains multiple Bags, Hats, or Sunglasses and the customer wishes to return only one eligible item, the customer may contact Klarizza regarding that specific product.

The refund will generally correspond to the eligible merchandise that is successfully returned and approved.

Customers should clearly identify which products they intend to return when contacting support.

16. EXCHANGES

If you would prefer a different item instead of a refund, contact Klarizza at support@klarizza.com.

Exchange availability may depend on inventory and the condition of the original merchandise. If the requested replacement item is unavailable, a refund may be offered instead when the original return qualifies under this policy.

Customers should not send merchandise for an exchange without first contacting our support team for instructions.

17. RETURNED PACKAGES THAT ARE NOT RECEIVED

Customers should retain tracking information for any return shipment.

If a return package appears to be delayed, lost, or otherwise not delivered to Klarizza, the applicable carrier tracking information may be needed to investigate the shipment.

Klarizza may request return tracking information when investigating a missing return shipment.

18. REFUNDS FOR DAMAGED OR INCORRECT MERCHANDISE

When Klarizza confirms that an incorrect, defective, or damaged item was supplied, we will work with the customer to determine the appropriate resolution.

Depending on the circumstances, the available resolution may include:

• Replacement
• Return and refund
• Other appropriate resolution agreed upon by Klarizza

Customers should contact us before disposing of damaged merchandise because photographs or additional information may be required to evaluate the claim.

19. ITEMS THAT MAY NOT QUALIFY FOR RETURN

A return may be declined when merchandise:

• Is returned after the 60-day return period.
• Has been significantly used.
• Has been intentionally damaged.
• Has been altered or modified.
• Is missing essential components or accessories where those components are necessary for the product.
• Cannot reasonably be identified as merchandise purchased from Klarizza.
• Does not satisfy the applicable return conditions.

Klarizza evaluates returns based on the individual circumstances of the order and the condition of the merchandise.

20. CUSTOMER RESPONSIBILITIES

Customers are responsible for taking reasonable care of merchandise while deciding whether to keep or return it.

Customers should:

1. Review the item after delivery.
2. Contact Klarizza within the 60-day return period if a return is needed.
3. Provide accurate order information.
4. Follow return instructions provided by Klarizza.
5. Package the merchandise securely.
6. Retain return shipping documentation and tracking information.
7. Include applicable product components and accessories.
8. Avoid using or altering merchandise intended for return.

Following these steps can help prevent unnecessary delays in the return and refund process.

21. RETURN AND REFUND COMMUNICATION

Klarizza may contact customers regarding their return request when additional information is required.

Communication may include requests for:

• Order verification
• Product information
• Photographs
• Return tracking details
• Additional information about the reason for return

Customers should monitor the email address associated with their order after submitting a return request.

22. CONTACT INFORMATION

For questions about returns, refunds, damaged products, incorrect orders, or exchange requests, please contact Klarizza using the information below.

When contacting our support team, including your order number in the message can help us locate your purchase more efficiently.

23. POLICY UPDATES

Klarizza may update this Return & Refund Policy when necessary to reflect changes in our products, return procedures, refund processes, or business operations.

The most current version of this policy will be made available on our website. Customers are encouraged to review the policy periodically before submitting a return request.

Updates become effective on the date stated in the revised policy unless otherwise specified.

24. QUICK RETURN & REFUND SUMMARY

For convenience, the essential terms of this policy are summarized below:

Klarizza is committed to handling eligible returns and refunds in a clear and consistent manner. Customers are encouraged to review their merchandise promptly after delivery and contact our support team within the applicable 60-day return period if they need assistance.

For any questions regarding a return or refund, please contact support@klarizza.com. Our support team will review your request and provide the appropriate instructions based on the circumstances of your order.