Cancel/Change Order

Effective Date: August 10, 2026

At Klarizza, we understand that customers may occasionally need to cancel an order or make a change after completing a purchase. This Cancel / Change Order Policy explains when an order may be canceled or modified, what information customers should provide, and what happens when an order has already entered processing or been shipped.

Our goal is to handle cancellation and change requests as quickly and fairly as possible while ensuring that orders can be processed and delivered accurately.

Klarizza sells Bags, Hats, and Sunglasses and processes orders according to the shipping and fulfillment schedule described in our Shipping Policy.

By placing an order through Klarizza, you acknowledge and agree to the terms described in this policy.

1. CANCEL / CHANGE ORDER OVERVIEW

Klarizza will make reasonable efforts to accommodate cancellation or modification requests received before an order enters the fulfillment or shipping process.

Because orders may move into processing shortly after they are submitted, we cannot guarantee that every cancellation or change request can be completed.

2. CANCELLATION REQUESTS

If you need to cancel an order, contact Klarizza as soon as possible after placing the order.

Cancellation requests should be sent to:

support@klarizza.com

Please include your order number and clearly state that you want to cancel the order.

We will review the order status and determine whether cancellation is still possible.

The earlier you contact us, the greater the opportunity we have to review the request before fulfillment begins.

3. ORDER PROCESSING CUTOFF

Klarizza uses a daily processing cutoff of 5:00 PM EST, Monday through Friday.

Orders placed before the cutoff may begin processing according to our standard handling schedule. Orders placed after the cutoff may be treated as being received on the next business day.

Because order processing may begin shortly after an order is submitted, customers should not wait until the end of the handling period to request a cancellation or change.

4. ORDER HANDLING TIME

Klarizza's standard order handling time is 1 business day.

During this period, our fulfillment process may include:

1. Confirming the order.
2. Verifying product availability.
3. Preparing the merchandise.
4. Checking the order information.
5. Packaging the products.
6. Preparing the shipment.
7. Transferring the package to the carrier.

Once these steps have progressed sufficiently, changes or cancellations may no longer be possible.

5. HOW TO REQUEST A CANCELLATION

To request a cancellation, email support@klarizza.com as soon as possible.

Please provide:

A clear subject line such as "Order Cancellation Request" may help our team identify the request more efficiently.

However, the use of a particular subject line does not guarantee that an order can be canceled.

6. ORDER MODIFICATION REQUESTS

Customers may occasionally need to change information after placing an order.

Depending on the order status, Klarizza may be able to assist with changes such as:

• Product selection
• Product quantity
• Shipping address
• Recipient information
• Other order details

All change requests are subject to product availability and the current status of the order.

We cannot guarantee that requested changes can be completed once fulfillment or shipment has begun.

7. CHANGING A SHIPPING ADDRESS

If you entered an incorrect shipping address, contact Klarizza immediately at support@klarizza.com.

Please provide:

• Order number
• Original shipping address
• Correct shipping address
• Customer name
• Email address associated with the order

We will review the order status and determine whether the address can still be updated.

Once an order has entered the carrier network, Klarizza cannot guarantee that the shipping address can be changed.

Customers are responsible for providing accurate shipping information during checkout.

8. CHANGING PRODUCTS

If you ordered the wrong product, style, or quantity, contact Klarizza as soon as possible.

For example, a customer may request to:

• Change one Bag to another available Bag.
• Change a Hat style.
• Change a Sunglasses selection.
• Increase or decrease the quantity.

Any requested product change is subject to inventory availability.

If the replacement product has a different price, Klarizza may need to adjust the order total before the change can be completed.

9. CHANGING QUANTITIES

Customers may request a quantity adjustment before the order enters fulfillment.

If the requested quantity increase is accepted, additional payment may be required.

If the requested quantity decrease is accepted, the applicable difference may be refunded according to the original payment method where possible.

10. ORDERS THAT HAVE ALREADY SHIPPED

Once an order has been transferred to USPS, UPS, or FedEx, Klarizza generally cannot cancel or modify the shipment directly.

At this stage, customers should monitor the tracking information provided and contact Klarizza if assistance is needed.

If the merchandise is eligible for return after delivery, customers may request a return under our Return & Refund Policy.

Klarizza currently provides a 60-day return window for eligible merchandise.

11. IF A CANCELLATION IS APPROVED

If Klarizza approves a cancellation before the order has entered a stage where cancellation is no longer possible, the order will be canceled and an applicable refund will be initiated.

Refunds are generally returned to the original payment method when possible.

The time required for funds to appear in a customer's account may vary depending on the payment provider or financial institution.

12. REFUND PROCESSING AFTER CANCELLATION

Klarizza aims to process approved refunds within 12 business days when applicable.

The refund processing period refers to the time required by Klarizza to process the refund. Financial institutions and payment providers may require additional time to post the refunded funds to the customer's account.

13. NO CANCELLATION OR CHANGE FEE

Klarizza does not charge a separate cancellation processing fee when an eligible order is successfully canceled.

We also do not charge a restocking fee for eligible returns under our Return & Refund Policy.

Although there are no separate cancellation or change fees, an order that has already been shipped may need to be handled through the applicable return process instead of direct cancellation.

14. CANCELLATION AFTER SHIPPING

If a cancellation request is received after the order has already shipped, Klarizza may be unable to stop the shipment.

In this situation, the customer may need to:

1. Allow the shipment to be delivered.
2. Contact Klarizza regarding return eligibility.
3. Follow the return instructions provided.
4. Send the eligible merchandise back according to those instructions.
5. Wait for the returned merchandise to be received and processed.

The Return & Refund Policy will apply to the subsequent return.

15. RETURNING AN ORDER THAT COULD NOT BE CANCELED

If an order cannot be canceled because it has already entered fulfillment or shipping, the customer may still have return options after delivery.

Klarizza currently allows eligible products to be returned within 60 days of delivery.

Returned merchandise should generally be unused and in its original condition.

For complete requirements, customers should review the Klarizza Return & Refund Policy before sending merchandise back.

16. ORDERS WITH MULTIPLE PRODUCTS

If an order contains multiple products, a customer may request a change or cancellation affecting only part of the order.

For example, an order containing a Bag, Hat, and Sunglasses may be subject to a request to:

• Cancel the entire order.
• Remove one product.
• Change one product.
• Adjust the quantity of one product.

Klarizza will review the request based on the order's current processing status and product availability.

Once part or all of the order has shipped, changes may no longer be possible.

17. OUT-OF-STOCK PRODUCTS

If a product becomes unavailable before fulfillment, Klarizza may contact the customer regarding available options.

Depending on the circumstances, options may include:

• Selecting another available product.
• Removing the unavailable item.
• Canceling the affected order.
• Receiving an applicable refund.

Any refund resulting from an unavailable product will generally be returned to the original payment method when possible.

18. PRICING DIFFERENCES FOR ORDER CHANGES

If a customer requests a product change, the replacement product may have a different price from the original product.

Changes are subject to product availability and the ability to modify the order before fulfillment.

19. DUPLICATE ORDERS

If you accidentally place the same order more than once, contact Klarizza immediately.

Please provide the order numbers associated with the duplicate purchases.

We will review the order status and determine whether one of the orders can be canceled before processing or shipment.

If a duplicate order has already shipped, the applicable return process may need to be used after delivery.

20. CUSTOMER RESPONSIBILITY

Customers are responsible for reviewing their order information carefully before completing checkout.

This includes confirming:

• Products
• Quantity
• Size or applicable product selection
• Shipping address
• Billing information
• Contact information
• Order total

Taking a moment to review this information before payment can help prevent the need for order changes or cancellations.

21. CANCELLATION REQUESTS DURING WEEKENDS AND HOLIDAYS

Klarizza provides customer support from 8:00 AM – 7:00 PM EST, Monday through Saturday.

However, standard order processing operates according to business days.

Cancellation requests submitted outside normal processing periods will be reviewed as soon as reasonably possible.

Because orders may enter processing when business operations resume, customers should submit cancellation requests as early as possible.

22. CARRIER-RELATED CHANGES

After an order has been transferred to USPS, UPS, or FedEx, customers may need to communicate directly with the applicable carrier regarding certain delivery-related options.

Klarizza cannot guarantee carrier-level changes after shipment.

Customers should use the tracking information provided to identify the carrier handling the shipment.

23. UNDELIVERABLE OR RETURNED ORDERS

If an order is returned to Klarizza because the carrier cannot complete delivery, customers should contact support@klarizza.com.

Potential causes may include:

• Incorrect address
• Incomplete address
• Missing apartment or unit information
• Inability to access the delivery location
• Other carrier-related delivery issues

Klarizza may require confirmation of the correct shipping information before determining whether the order can be reshipped.

Additional shipping costs may apply when a shipment must be resent due to incorrect or incomplete information supplied by the customer.

24. CONTACT KLARIZZA

For cancellation or order change requests, contact us as soon as possible.

When contacting us, please include your order number whenever possible.

25. POLICY UPDATES

Klarizza may update this Cancel / Change Order Policy when necessary to reflect changes to our fulfillment procedures, product offerings, shipping services, payment processes, or business operations.

The most current version of this policy will be published on the Klarizza website.

The updated policy will become effective on the date specified in the revised version.

26. QUICK CANCEL / CHANGE SUMMARY

Klarizza encourages customers to contact our support team immediately whenever an order needs to be canceled or changed. While we cannot guarantee that every request can be completed, submitting the request as early as possible gives us the best opportunity to make the requested adjustment before fulfillment or shipment.

For assistance with an order cancellation or modification, please contact support@klarizza.com during our listed support hours.