Powerful cloud-based virtual office management platform that makes running your virtual office business a breeze.

The Klarizza Advantage

99.65%

Average reduction in client onboarding time

Typically, most virtual offices take a few days to a week to complete the onboarding process for their clients. The process involves a staff member verifying with Companies House records for the list of key company personnel and ensuring that their personal documents are duly submitted. Finally, AML screening would be manually done for each of the key personnel.

In contrast, Klarizza is able to instantly fetch the list of key personnel in real-time from Companies House records and the client is prompted to upload their requisite documents during the onboarding flow. Automated ID verification and AML screening are then completed for the client in mere minutes without staff intervention. On average, the entire onboarding process takes about 15 minutes with Klarizza. Comparing with the standard 3-day manual onboarding, your business enjoys a reduction of 99.65% in client onboarding time with Klarizza.

In-built

Documentation support for KYC and AML compliance

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All client ID verification checks and AML screenings are accompanied by a PDF report with timestamps, ensuing that your business has the required documentation of having fulfilled your compliance obligations. And of course, each client's copies of ID and proof of address are archived conveniently in their client profile.

Automated background processes

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Automated fetching of company data and key personnel from Companies House records during onboarding
Automated ID verification
Automated AML screening
Automated AML rescreening with customisable frequency (Ongoing Due Diligence)
Automated notification for AML-flagged accounts
Automated biannual checks with Companies House records for new additions of directors/partners and PSC
Automated billing for subscriptions

Security measures to safeguard client personal data

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Encryption of client personal documents before being transmitted for storage to our cloud providers
Encryption of client personal documents upon receipt by our cloud providers
Storage of data in secure datacenters that have been certified compliant with System and Organisation Controls (SOC) and PCI-DSS (Payment Card Industry - Data Security Standard)
Storage of Personally-Identifiable Information (PII) as encrypted hashes in our databases, not plain text
Two-factor authentication (2FA) for staff logins

100%

Visibility over client support requests

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With our integrated support ticketing system, you no longer have to sift through your support emails and waste time labelling your client emails. Your client support tickets are conveniently categorised into three sections: Attention required, Awaiting reply and Resolved.

100%

Coverage of client AML status

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Through periodic automated AML rescreening and checks with Companies House records for new additions of key personnel, your business is assured of all of your active clients remaining vetted throughout the lifetime of their account.

70+

International sanction lists and watchlists referenced during AML screening

24 hrs

Refresh frequency of sanction lists and watchlists to latest version

1 click

To notify delinquent client accounts

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In your KYC-AML Overview tab, you can easily view a list of all of your delinquent clients that have not completed the KYC-AML process despite the grace period. And with our one-click reminder feature, you can easily send a mass reminder to all of these clients.

Platform features

All-in-one

From billing to client administration, support ticketing system and mail digitisation, our platform has everything you need to run your virtual office service. Everything but the kitchen sink.

Quick payouts

Whenever you make a sale, your earnings are deposited into your Stripe payment account in real-time. Once you have updated your banking details, Stripe will make automated daily payouts to your bank account.

Automated onboarding

Do away with week-long manual onboarding. Our platform automatically authenticates and accepts clients on your behalf, leaving you free to focus on your marketing campaigns and scale your business.

Regulation compliance

Every virtual office service provider needs to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) laws. Our platform simplifies your compliance obligations in the following ways:

+ ID verification

The identities of your clients are electronically verified without the need for uploading ID documents or proof of address, thereby reducing friction during the client onboarding flow.

Having said that, we're well aware that in most jurisdictions, the current legislation concerning virtual offices (eg. London Local Authorities Act 2007) still does not reflect the modern advancement in identity verification technology. As such, in most places, virtual offices are still required to retain copies of ID and proof of address. In light of that, our platform still includes a secure upload form for your clients to submit their documents during onboarding. This ensures that your business is still compliant with the statutory requirements.

Additionally, the uploaded documents are encrypted before being stored in secure datacenters that have been certified compliant with System and Organisation Controls (SOC) and PCI-DSS (Payment Card Industry - Data Security Standard).

+ AML screening

Our system screens client IDs for matches against those on global watchlists, sanctions lists and consolidated lists of PEPs (Politically Exposed Persons). AML screening is also done for your clients' registered business entity. In cases where matches are found, an email notification is sent so that your staff can review the matches.

Additionally, our platform offers your business granular control over the AML screening setting. If you'd like, you may turn on fuzzy matching to account for spelling variations and set the desired level. Understandably, this would result in more matches and your staff would need to review the matches manually. Nevertheless, we leave it up to you to decide. By default, the fuzzy matching feature is disabled.

+ Audit trail

Our system generates a PDF report for each verification check and AML scan, ensuring that you have the required documentation of having fulfilled your compliance obligations. These downloadable reports are archived in your account for your convenience.

+ Ongoing Due Diligence (ODD)

To assist your business with your ODD measures, our system periodically carries out automated AML rescreening for all of your active clients, ensuring that your clients remain vetted throughout the lifetime of their account.

We offer a variety of rescreening frequency including monthly, quarterly and biannual. You're free to choose the frequency that best suits your company's budget and risk tolerance. The default is quarterly, which offers a good balance of cost and risk mitigation. Additionally, you'll enjoy a discounted rate of 35p per scan for AML rescreening compared to the standard rate of 70p during client onboarding.

Furthermore, our system runs automated checks with Companies House records every 6 months for new additions of company directors, partners and PSC (Persons with Significant Control) to your clients' businesses. You'll be notified via email of any new personnel additions and your client will be prompted to complete the ID verification and AML screening process. You'll be notified again when the process is completed by your client. We charge a nominal fee of just 20p per client for this automated check and follow-up request to your client.

+ KYC-AML overview

At a glance, you can easily view the number of clients with outstanding KYC-AML cases. Plus, our system lets you effortlessly send a mass email to these clients, reminding them to fulfil their KYC-AML requirements.

Cloud advantage

Our platform is powered by the cloud. More specifically, our data is served by multiple datacenters spread across various geographical locations. This ensures high scalability as well as data durability and availability for our business and yours.

Cloud security

When it comes to cloud security, it's best to leave it to the industry experts. That's why our platform is integrated with reputable, industry-leading cloud providers. Having said that, we operate on a Zero Trust policy. All data is encrypted with private encryption keys before being transmitted for storage. Additionally, the data is encrypted a second time by our cloud providers as part of their own data security measures.

Quick integration

Firstly, setup your Stripe payment account (5 mins) in our onboarding flow. Then create your virtual office plans and link the Buy buttons on your site to your Klarizza profile page. That's it. Plus, you can still use your existing website for marketing, allowing you to continue leveraging your site's search engine ranking.

Quick migration

Existing clients? Just upload a CSV file with your clients' info and our platform will create client accounts for all of them. Best of all, we only need minimal data columns since our platform will fetch the associated company info from Companies House records. Plus, our Pro and Enterprise plans come with £100 in welcome credits to offset the cost of ID verification and AML screening for your imported clients.

Unlimited clients

Whichever plan you choose, you can have unlimited clients in your Klarizza account. No fine print or hidden clauses. Seriously, we'll support as many clients as you have without charging extra fees.

Credit system

Need to collect ad-hoc payments like mail forwarding fees? No problem. Our platform comes with a credit system for your clients.

Address Prefix

For businesses that assign a unique suite number for their clients, our platform can do it for you automatically. Just set your starting number and our system will auto-generate a suite number in increments of one for your new clients.

Easy export

All of your client transaction records can easily be exported in CSV format from your Finances tab. Just set your desired time range and click the Export button.

Pricing Autonomy

We don't publish a list of the offerings of all of our virtual office partners. In fact, your potential clients will only see your offerings on your Klarizza profile page. That means you're free to dictate your own price points without having to engage in price wars with the other virtual offices on our platform.

Data Privacy

With increasingly stringent data privacy laws, it's vital that your business has measures in place to safeguard the privacy of your clients' Personally-Identifiable Information (PII). That's why our platform stores your clients' sensitive PII as encrypted hashes in our databases, not plain text. Plus, all uploaded documents including scanned mail are stored in encrypted format, never as raw files. Lastly, our platform supports two-factor authentication (2FA) for account logins.

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Plans

Starter Plan

• Support unlimited clients
• Automated ID verification system
• Automated AML screening system
• Automated AML rescreening with customisable frequency
• Automated biannual checks with Companies House records for new additions of directors/partners and PSC
• Downloadable client verification reports
• Integrated billing
• Optional credit system (for clients)
• Client administration system
• Client import functionality (CSV upload)
• Platform access for all clients
• Support ticketing system
• Client notification system (individually and mass)

£79/mth

Plus VAT

*Billed annually

Buy now

Pro Plan

• All the features in Starter Plan
• £100 in welcome credits (new signups only)
• Digital folders (for scanned mail)
• Automated forwarding of uploaded mail to clients' email inbox
• Encryption for uploaded files
• Uploaded files available for viewing & download by clients (24/7 online access)

£99/mth

Plus VAT

*Billed annually

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Enterprise Plan

• All the features in Pro Plan
• Secondary admin accounts (for multiple support staff, max 10)
• Support ticket allocation (for uniform work distribution and preventing cross-work conflicts)

£199/mth

Plus VAT

*Billed annually

Buy now

FAQ

Is your platform mobile-friendly?

Yes. Our platform uses responsive-design, allowing it to fit devices of any screen size.

My business has multiple branches in different locations. Do I need to get a separate Klarizza account for each?

Yes because each Klarizza account can only be linked to one business address. Additionally, from a client management perspective, it's much easier to handle your day-to-day operations when each branch has their own Klarizza account to serve their respective clients. Note that we can still transfer your earnings of your different branches to the same bank account. So, there's no need for a separate bank account for each branch.

Can I upgrade or downgrade my plan in the future?

Sure. You can upgrade or downgrade your plan at any time. When you switch to a different plan, our system will apply a prorated account extension equivalent to the value of the unused number of days left on your old plan, if any. Similarly, your clients can upgrade or downgrade their virtual office plans at any time and our system will apply the prorated extension automatically.

What payment methods are available to my clients?

Our platform accepts a variety of debit and credit cards including Visa, Mastercard, American Express, JCB, Discover and Diners Club.

How much are the platform fees when my business makes a sale?

For all of our plans, your clients' payments are subject to the same following fees before being credited to your earnings:

Payment processing fees
European cards: 1.7% + 30p + VAT per transaction
Non-European cards: 3.2% + 30p + VAT per transaction

ID verification
70p + VAT per company director/partner

AML screening - Corporate
70p + VAT per company

AML screening - Individual
70p + VAT per company director/partner/PSC

The ID verification and AML screening fees above are only charged during client onboarding. In other words, during plan renewals by your clients, these fees are not deducted. Only the payment processing fees would apply.

Note that your clients will undergo AML rescreening periodically so long as your clients remain active. The frequency of AML rescreening is chosen by you and the AML rescans are charged at 35p plus VAT per scan. The cost of the AML rescreening is deducted from your account credits.

And as for credit topups by your clients, only the payment processing fees would be deducted from your clients' payment.

How much does it cost for the automated biannual checks with Companies House records for new additions of company directors, partners and PSC to my clients' businesses?

You'll be charged 20p plus VAT per client. Note that our system will also prompt your clients to complete the ID verification and AML screening process for the newly-added personnel. In addition, you'll be notified at every stage of the process.

My business is currently using a credit system to cover the cost of mail forwarding and phone forwarding charges. Can your platform support that?

Absolutely. You can turn on the credit system for each of your virtual office plans. To notify your clients of the charges, you can message them from their client profile page. You can then subtract the amount of credits for your clients accordingly based on the charges. By the way, our platform also logs these credit deductions for your clients' records.

My business currently has existing clients. How much does it cost to import them over?

Our system will carry out ID verification and AML screening for all of your imported clients, just as we do for your new clients. As such, the same verification fees apply per client. This cost will be deducted from your account credits. To start you off, new Pro and Enterprise accounts are gifted with 100 GBP in welcome credits. You'll be notified if a client is unable to complete the ID verification or AML screening due to insufficient credits in your account. Credit topups can be done in your Billing tab with a minimum amount of 10 GBP.

When will I get my first payment from Stripe?

New Stripe accounts are subject to an initial hold of 7 days. After that, daily payouts are made into your designated bank account (weekdays only). Note that for UK accounts, Stripe makes the transfer via BACS which takes about 3 working days to complete.

Are there any fees when Stripe transfers my earnings to my bank account?

Stripe charges 0.25% + 10p per payout as well as a monthly fee of £2 per account. However, all those fees are borne by Klarizza, not you. So, you don't need to worry about those charges. Having said that, your bank might take a nominal fee for your incoming transfers.

Does your platform support recurring billing for my clients?

Sure. Your clients can choose to create a subscription when they make their first payment on our platform. However, please note that your clients can cancel their subscription in their account settings as they wish and our platform will respect their choice. In that case, our system will send email reminders for them to make a manual renewal before their account expiry. Two reminders are sent in total (7 days before acccount expiry and once more at the start of the 7-day grace period).

Does your platform support VAT billing?

Absolutely. In fact, during signup, you'll be prompted to enter your VAT number, if your business has one. We'll also include your VAT number in the invoices that we generate for your clients.

Can I download my clients' invoices?

Sure. Just click on the PDF icon in your client billing history next to each billing transaction.

Any chargeback fees?

If a cardholder disputes a charge, we'll respond on your behalf and pass along the relevant purchase information to the cardholder's bank via Stripe, our payment processor. If the bank rules in your favour, then the inquiry won't be escalated into a chargeback. On the hand, if the bank rules against you, then the payment will be reversed and you'll be charge £15 which goes to our payment processor, not us.

By the way, our platform supports the 3D Secure protocol which requires the cardholder to enter a one-time passcode that is sent to their mobile phone. Most debit and credit card providers have already implemented this security protocol and this feature is often turned on by default, especially with the rollout of the Strong Card Authentication (SCA) regulation in Europe. This greatly reduces the number of fraudulent charges and subsequently, chargebacks for your business.

I need some help. How can I contact your support team?

The best way is by opening a support ticket in your account. Alternatively, you can also send an message to

from the email address that is linked to your Klarizza account. By the way, you can also access a more comprehensive FAQ section in your account, which might be able to help you with your query.